SALES AND CUSTOMER SUPPORT SERVICES

Driving Customer Engagement 24/7, building lasting relationships

iRapidO Customer Engagement and 24/7 support provides real-time problem resolution, product and services guidance that, in turn, drives higher customer satisfaction, loyalty and advocacy.

IT HELPDESK

Tiered Technical Support for
L1 and L2 issues
SLA Monitoring

CONCIERGE DESK

White-glove concierge services
Personalized customer engagements
Specialized assistance from highly trained customer specialists
Up-sell and Cross-sell trained agents

SALES AND CUSTOMER SUPPORT

Ecommerce Implementation and management for custromers on Web and Mobile
24/7 Omni-channel Customer Support
Service Desk for connected customer experience
Self Service Enablement
All types of Events and Trade Shows management

WHY COMPANIES ARE OUTSOURCING CUSTOMER SERVICE TO iRapidO?

At iRapidO, we don’t just handle customer queries—we help build lasting customer relationships. With our trained support teams, multi-channel capabilities, and commitment to quality, companies trust us to deliver exceptional customer service experiences while reducing costs and improving operational efficiency.

Experienced team of Growth Experts

Skilled professionals who focus on driving measurable growth for your business.

24x7x365 operations

Round-the-clock support to keep your processes running smoothly.

Customer Attraction, Retention and Delight DELIVERED!

Proven strategies to attract new customers, keep them loyal, and exceed their expectations.

Rapid scale up and Speed to Market

Accelerating growth with rapid scale-up strategies for maximum impact.

Data Security, Privacy and
Compliance

We follow strict protocols to
protect data and ensure full
compliance with regulations.

Flexible Engagement Models

Customizable service models tailored to your business needs.

SOFTWAREs we use

Our team is experienced in using leading customer service software to manage interactions, track queries, ensure timely responses, and maintain high customer satisfaction.